Shipping policy

Shipping & Delivery Policy

At Zumra Studio, we aim to prepare and deliver your order as smoothly as possible. This policy explains how orders placed through our website are processed, shipped, tracked, and delivered within Saudi Arabia.

Our shipping and delivery practices are designed in line with the requirements of the Saudi E-Commerce Law and its Implementing Regulations and the consumer rights established by the Saudi Ministry of Commerce.

Order Processing

Orders are normally prepared and handed over to our delivery partner within 1–2 business days after the order has been successfully placed and payment has been confirmed.

Business days exclude weekends and official public holidays in Saudi Arabia.

During high-demand periods, launches, promotions, or circumstances affecting order fulfilment, processing may take longer. If there is a significant delay affecting your order, we will contact you using the details provided with your order.

Delivery Times

Estimated delivery times after dispatch are:

Jeddah: [___] business days
Rest of Saudi Arabia: [___] business days

Delivery times are estimates and may vary depending on the destination, delivery partner, and circumstances affecting transportation.

Once your order has been dispatched, tracking information will be provided where available so you can follow the progress of your shipment.

Shipping Fee

Standard shipping within Saudi Arabia is SAR 35 per order.

Any applicable shipping charges will be displayed during checkout before the order is confirmed.

Delivery Information

Customers are responsible for providing complete and accurate delivery information when placing an order, including:

Recipient’s full name
Mobile number
Complete delivery address
City and district
Any additional information required to successfully deliver the order

Please review your delivery information carefully before confirming your order.

If you notice an error after placing your order, contact us as soon as possible at hi@zumrastudio.com or via WhatsApp at [0000000000]. We will try to update the information if the order has not yet been dispatched.

Incorrect Address & Unsuccessful Delivery

If delivery cannot be completed because of incorrect or incomplete information provided by the customer, inability to reach the recipient, repeated unsuccessful delivery attempts, or another circumstance within the customer’s control, any additional delivery costs will be the customer’s responsibility.

If the shipment is returned to Zumra Studio, the customer may choose to:

Have the order shipped again after paying the applicable re-delivery fee; or
Cancel the order and receive a refund for the eligible products, excluding shipping and delivery costs already incurred.

We will contact you if a shipment is returned to us to arrange the preferred option.

Receiving & Inspecting Your Order

Please inspect your package and order before providing the courier with the delivery verification code or confirming receipt, whenever the delivery process allows you to do so.

Check that:

The package has not been visibly damaged.
The products received match your order.
There are no obvious signs of damage or leakage.

If there is an obvious problem with the shipment at the time of delivery, please notify the delivery representative and contact Zumra Studio as soon as possible.

If you discover a damaged, defective, incorrect, or missing item after accepting the delivery, contact us at hi@zumrastudio.com or via WhatsApp at [0000000000] with your order number and clear photos or videos where possible.

We will review the issue and guide you through the appropriate next steps.

Delayed Orders

We do our best to deliver orders within the estimated timeframe provided. Occasionally, delays may occur due to circumstances affecting fulfilment or delivery.

If we become aware of a significant delay or an issue that may materially affect the delivery of your order, we will notify you using the contact information provided with your order.

Consumer rights relating to delayed delivery remain protected in accordance with the Saudi E-Commerce Law, including the statutory rights that may arise where delivery is delayed beyond the period established by law.

Shipping Restrictions

Some art supplies may be subject to transportation or courier restrictions because of their contents, size, classification, or handling requirements.

If an item cannot be shipped to your selected destination, we will inform you and assist with the available options.

International Orders

International shipping is available by special request only and cannot be completed through our standard Saudi Arabia online checkout.

To request an international order, please contact:

Email: hi@zumrastudio.com
WhatsApp: [0000000000]

International shipping availability, cost, estimated delivery time, and available delivery method will be confirmed individually before the order is finalized.

The customer is responsible for all international shipping charges and any applicable customs duties, import taxes, clearance charges, or other destination-country fees associated with the order.

These charges are not included in the standard product or Saudi Arabia shipping price unless specifically stated in your international order quotation.

Spray Paint & International Shipping

Spray paint and aerosol products cannot be shipped internationally through Zumra Studio.

International customers may still contact us regarding other eligible art supplies, and we will confirm which products can be shipped to their destination before accepting the order.

Contact Us

For questions about shipping, delivery, tracking, or an existing order, please contact:

Zumra Studio
Ibtikar Zumrah Company
CR No.: 7053277385
VAT No.: 314542464200003
Jeddah, Saudi Arabia