Last updated: August 10, 2026

Privacy Policy

At Zumra Studio, we respect your privacy and want to be clear about how your information is handled when you use our website.

Zumra Studio is operated by Ibtikar Zumrah Company in Jeddah, Saudi Arabia. This policy explains what information we collect, why we use it, how it may be shared, and what choices you have regarding your personal data.

Information We Collect

When you use our website, create an account, place an order, contact us, subscribe to updates, or interact with our services, we may collect personal information such as your name, email address, phone number, billing and delivery address, account details, order history, customer-service messages, return and refund information, and marketing preferences.

We may also collect technical information about how you use the website, including browser information, device information, website activity, cookies, and similar technologies.

We only collect information that is reasonably needed to operate the website, fulfil orders, provide support, improve our services, and manage our relationship with you.

How We Use Your Information

We use your personal information to create and manage your account, process orders, arrange delivery, process payments, send order and shipping updates, handle returns and refunds, respond to customer-service requests, and maintain business and transaction records.

We may also use information to improve our website and customer experience, protect against fraud or misuse, and communicate marketing messages where you have chosen to receive them.

We do not sell your personal information.

Payments

Payments made through the Zumra Studio website are processed by third-party payment providers.

Depending on the options available at checkout, this may include services such as Mada, Visa, Mastercard, Apple Pay, and buy-now-pay-later providers.

These providers process the payment information needed to complete your transaction under their own privacy and security practices. Where payment details are processed directly by the payment provider, Zumra Studio does not directly store your complete card information.

Shopify

Our website is built and hosted through Shopify.

Shopify provides the technical platform used to operate the store, customer accounts, checkout process, and order management. This means some customer information may be processed through Shopify and the services it uses to provide these functions.

Shipping and Delivery

To deliver your order, we may share the information needed with our delivery partners. This may include your name, phone number, delivery address, and shipment details.

We only share the information reasonably required to complete the delivery.

Service Providers

We may work with third-party providers that help us operate Zumra Studio and our website, including payment providers, delivery companies, hosting and technology providers, customer communication services, marketing platforms, analytics providers, and security services.

These providers may process information only where necessary to provide the relevant service or support our business operations.

Marketing Communications

If you choose to subscribe, we may send you updates about Zumra Studio, including new products, launches, offers, events, and other marketing communications by email or WhatsApp.

You can unsubscribe or withdraw your consent at any time by using the unsubscribe option provided in the message or by contacting us at hi@zumrastudio.com.

Even if you unsubscribe from marketing, we may still send you important non-marketing messages related to your account, orders, payments, delivery, returns, or customer-service requests.

Cookies

Our website uses cookies and similar technologies to help the site function properly and improve your experience.

These technologies may help keep you signed in, remember your preferences, keep items in your cart, support secure checkout, understand how visitors use the website, measure performance, and support analytics or advertising where enabled.

Some cookies are necessary for the website to function. Other cookies may be used for analytics, personalization, or marketing. Where required, you will be given options to manage your cookie preferences.

How We Protect Your Information

We take reasonable technical, administrative, and organizational measures to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

We also rely on third-party providers that maintain their own security measures for the information processed through their services.

No online system can guarantee complete security, but we take reasonable steps to protect the information we hold.

How Long We Keep Your Information

We keep personal information for as long as it is reasonably needed for the purpose it was collected for, including managing customer accounts and orders, maintaining financial and transaction records, resolving customer-service issues, and meeting legal or regulatory requirements.

When the information is no longer needed, it may be securely deleted, destroyed, or anonymized.

Specific retention periods: [TO BE CONFIRMED]

Where Your Information May Be Processed

Because Zumra Studio uses Shopify and other third-party technology providers, some information may be processed or stored through cloud-based services.

Some of these services may operate outside Saudi Arabia.

Where personal information is transferred outside Saudi Arabia, the transfer will be handled in line with the requirements that apply to international data transfers.

Data hosting and processing locations: [TO BE CONFIRMED]

Your Privacy Rights

You may have the right to know what personal information we hold about you, understand why it is being used, request access to it, ask for a copy, request corrections, request deletion or destruction where appropriate, and withdraw consent where processing is based on consent.

To make a privacy request, contact us at hi@zumrastudio.com.

We may ask you to verify your identity before completing certain requests so that we can protect your information from unauthorized access.

Children’s Privacy

Our website may be used by customers of different ages.

Where the use of a child’s personal information requires the involvement or approval of a parent or legal guardian, we will handle the information accordingly.

Changes to This Policy

We may update this Privacy Policy from time to time if our website, services, technology, or business practices change.

The most recent version will always be available on this page.

Last updated: [DD/MM/YYYY]

Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, you can contact us at:

Zumra Studio
Ibtikar Zumrah Company
CR No.: 7053277385
VAT No.: 314542464200003
Jeddah, Saudi Arabia

Email: hi@zumrastudio.com
WhatsApp: [0000000000]