Exchange, Return & Refund Policy

At Zumra Studio, we want returns to be clear and straightforward. This policy explains how returns, refunds, exchanges, and product issues are handled for purchases made through our website in Saudi Arabia.

This policy is designed in line with consumer rights under the Saudi E-Commerce Law and its Implementing Regulations. Nothing in this policy limits the rights granted to customers by law.

Returns

You may request a return within 7 days of receiving your order.

To start a return, please contact us at hi@zumrastudio.com or via WhatsApp at [0000000000] before sending or bringing the product back. Once we have reviewed your request, we will confirm whether the item is eligible and provide you with the next steps.

For a change-of-mind return, the item must be:

• Unused and unopened.

• In its original condition.

• In its original packaging.

• Complete with all accessories, components, and items originally included.

• In a condition suitable for resale.

• Accompanied by the order details or proof of purchase.

Opened, tested, or used art supplies—including markers, spray paints, and similar products—cannot be returned for a change of mind.

Having Trouble With a Product?

If a product does not seem to be working as expected, please contact us before requesting a return. Some art supplies may require specific preparation or use, and our team may be able to help.

If there appears to be an issue with the product itself, we will review it and guide you through the next steps.

Return Shipping

For an approved change-of-mind return, the customer is responsible for the return shipping fee of SAR [____].

The original shipping or delivery fee is not refunded for change-of-mind returns.

Alternatively, once your return has been approved, you may bring the eligible item directly to the Zumra Studio physical store in Jeddah to complete the return.

Please contact us and receive return approval before returning an item either by courier or in person.

Exchanges

Online orders are processed as returns and refunds rather than exchanges.

If you would prefer to exchange an eligible online purchase, you may do so in person at Zumra Studio in Jeddah, subject to product availability and after contacting us to confirm eligibility.

Sale, Discounted & Bundled Items

Sale, discounted, promotional, and bundled items are final sale and cannot be returned or exchanged for change of mind.

If an item is received damaged, defective, incorrect, or not as described, please contact us regardless of whether it was purchased at full price or as part of a sale, promotion, or bundle.

Damaged, Defective or Incorrect Items

If your order arrives damaged, appears defective, contains an incorrect item, or is not as described, please contact us as soon as possible at:

Email: hi@zumrastudio.com
WhatsApp: [0000000000]

Please include:

• Your order number.

• A brief description of the issue.

• Clear photos and/or videos showing the product and the issue, where possible.

Our team will review each case individually and determine the appropriate solution based on the circumstances. This may include assistance with the product, replacement, return, or refund.

Please do not dispose of, alter, continue using, or return a product reported as damaged or defective until our team has reviewed your request and provided instructions.

Refunds

Once an eligible returned item has been received, inspected, and approved, we will process your refund within 7 days.

For change-of-mind returns, the refund covers the value of the eligible returned item(s) only. The original shipping or delivery fee and the return shipping cost are not refunded.

Refunds will normally be issued to the original payment method used for the purchase.

Once we have processed the refund, your bank or payment provider may require additional time for the amount to appear in your account. This processing time is determined by your bank or payment provider and is outside Zumra Studio’s control.

International Orders

International orders are available by special request only and cannot be placed through our standard Saudi Arabia online checkout.

To request an international order, please contact us at:

Email: hi@zumrastudio.com
WhatsApp: [0000000000]

Our team will assist you with the order and international shipping arrangements.

International and special orders are final sale and cannot be returned or exchanged for change of mind.

If an international order arrives damaged, defective, or incorrect, please contact us with your order details and photos or videos of the issue so our team can review the case and assist you.

Custom & Special-Order Products

Custom-made, personalized, and special-order products are final sale and cannot be returned or exchanged for change of mind.

If there is a problem with a custom or special-order product, please contact us so our team can review the issue.

Contact Us

For any return, refund, exchange, or product-related questions, please contact:

Zumra Studio
Ibtikar Zumrah Company
CR No.: 7053277385
VAT No.: 314542464200003
Jeddah, Saudi Arabia

Email: hi@zumrastudio.com
WhatsApp: [0000000000]